The Intelligent Terminal System

Let your organization be the first they tell about their dissatisfaction in order for your customer service staff to correct it and recover the situation before they tell everyone else.

 

The ITI system is a management information system that combines software and hardware to create an advertising platform, a customer interactive platform and a service quality feedback platform.

Key Features of the Intelligent Terminal Include:

  • Service Evaluation
  • Questionnaire survey
  • Suggestion feedback
  • Information query
  • Advertising display
  • SMS sending for quick response to negative feedback
  • Screen synchronization with PC

The system then outputs reports that can be used in decision making and need recognition for both employees (from poor service ratings -> Need for more training) and customers (improvements).